Return & Exchange Policy

We may update this policy periodically. Any changes will be posted on this page, and the “Last updated” date will be revised. We encourage you to review this policy regularly.

At Aura Squad, we want you to be completely satisfied with your purchase. Please review our Return & Exchange Policy below to understand the conditions under which you can request a return or exchange.

1. Eligibility for Returns & Exchanges

We accept returns and exchanges under the following conditions:

  • The request is made within 14 days of receiving the product.
  • The item must be unused, in its original packaging, and in the same condition as received.
  • Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

Certain items cannot be returned or exchanged, including:

  • Perishable goods (such as supplements, food, or drinks)
  • Personalized or custom-made products
  • Digital products and downloadable content
  • Gift cards

3. Refund Process

  • Refunds are processed within 5-7 business days after we receive the returned item.
  • Refunds will be credited to the original payment method.
  • Shipping fees are non-refundable.

4. Exchanges

  • If you receive a defective or damaged item, we will replace it at no additional cost.
  • Exchanges are only available for the same product or a product of equal value.
  • If the requested exchange item is out of stock, we will offer a refund or store credit.

5. How to Initiate a Return or Exchange

To request a return or exchange, please follow these steps:

  1. Contact our support team at [info@aurasquad.com] with your order details.
  2. Our team will provide instructions on returning the product.
  3. Ship the item to the provided return address.
  4. Once received, we will process the refund or exchange.

6. Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or defective item).
  • If an exchange is requested, we will cover the cost of shipping the replacement item.

7. Late or Missing Refunds

If you haven’t received your refund within 7 business days, please check with your bank or payment provider. If the issue persists, contact us at [info@aurasquad.com].

8. Policy Updates

Aura Squad reserves the right to update this Return & Exchange Policy at any time. Any changes will be posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Thank you for trusting Aura Squad with your information! Together, we aim to create a safe and empowering fitness journey.