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Our Location

8 El Bahr St.
Kafr El-Dawar, Beheira Governorate, Egypt 22629

Privacy Policy for Aura Squad

Last updated: [January 25, 2025.]

Welcome to Aura Squad! Your privacy is extremely important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website.

1. Information We Collect

We may collect and process the following types of information:

a. Personal Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping addresses (if you make purchases)

b. Non-Personal Information

  • Browser type and version
  • Device information
  • IP address
  • Pages visited on our website
  • Time and date of your visit

2. How We Use Your Information

We use the collected information for the following purposes:

  1. To provide and improve our services.
  2. To process transactions, such as product purchases.
  3. To send promotional emails and updates about Aura Squad.
  4. To respond to customer inquiries and provide support.
  5. To analyze user behavior for website improvements.

3. Sharing Your Information

We do not sell or share your personal information with third parties, except in the following cases:

  1. Service Providers: We may share information with trusted partners to process payments, host the website, or provide customer support.
  2. Legal Obligations: If required by law, we may disclose your information to comply with legal processes.
  3. Business Transfers: If Aura Squad is acquired, your information may be transferred to the new owner.

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. Cookies help us:

  • Recognize returning visitors.
  • Analyze website traffic and usage.

You can disable cookies through your browser settings, but some features of the site may not work properly.

5. Data Security

We take reasonable measures to protect your data from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure. Please contact us immediately if you suspect any breach.

6. Your Rights

You have the following rights regarding your personal data:

  1. Access: Request a copy of the information we hold about you.
  2. Correction: Update or correct inaccurate information.
  3. Deletion: Request the deletion of your data.
  4. Opt-Out: Unsubscribe from promotional communications.

To exercise these rights, please contact us at [Insert Contact Email].

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices. Please review their policies before sharing any information.

8. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page, and the “Last updated” date will be revised. We encourage you to review this policy regularly.

Return & Exchange Policy

We may update this policy periodically. Any changes will be posted on this page, and the “Last updated” date will be revised. We encourage you to review this policy regularly.

At Aura Squad, we want you to be completely satisfied with your purchase. Please review our Return & Exchange Policy below to understand the conditions under which you can request a return or exchange.

1. Eligibility for Returns & Exchanges

We accept returns and exchanges under the following conditions:

  • The request is made within 14 days of receiving the product.
  • The item must be unused, in its original packaging, and in the same condition as received.
  • Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

Certain items cannot be returned or exchanged, including:

  • Perishable goods (such as supplements, food, or drinks)
  • Personalized or custom-made products
  • Digital products and downloadable content
  • Gift cards

3. Refund Process

  • Refunds are processed within 5-7 business days after we receive the returned item.
  • Refunds will be credited to the original payment method.
  • Shipping fees are non-refundable.

4. Exchanges

  • If you receive a defective or damaged item, we will replace it at no additional cost.
  • Exchanges are only available for the same product or a product of equal value.
  • If the requested exchange item is out of stock, we will offer a refund or store credit.

5. How to Initiate a Return or Exchange

To request a return or exchange, please follow these steps:

  1. Contact our support team at [info@aurasquad.com] with your order details.
  2. Our team will provide instructions on returning the product.
  3. Ship the item to the provided return address.
  4. Once received, we will process the refund or exchange.

6. Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or defective item).
  • If an exchange is requested, we will cover the cost of shipping the replacement item.

7. Late or Missing Refunds

If you haven’t received your refund within 7 business days, please check with your bank or payment provider. If the issue persists, contact us at [info@aurasquad.com].

8. Policy Updates

Aura Squad reserves the right to update this Return & Exchange Policy at any time. Any changes will be posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Thank you for trusting Aura Squad with your information! Together, we aim to create a safe and empowering fitness journey.